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Cancellation & Returns Policy

All Labrador products sold at have a 15-Day Money Back Guarantee.
Items purchased within 15 days can be returned for a full product refund.

Requirements for Returns:

  • Must include a valid original purchase order number from Purchases made outside of must contact respective seller for returns.
  • Returned products must be in their original packaging without any missing contents/accessories.
  • Returned products not in their original packaging with missing contents are subject to a minimum of Rs 100  restocking fee.
  • Return shipping is at buyer’s cost unless stated otherwise by our support team.
  • Customer will be given a Product Refund—shipping & handling fees incurred will NOT be refunded or exchanged. The shipping and handling fee is presumed to be Rs. 100/unit/shipment in case it is not explicitly mentioned.

*Recommended: We suggest adding a tracking number/delivery confirmation on returned packages to ensure your return is received. is not liable for lost or stolen return packages during transit/delivery.

*Please Note: All Sale and Promotional Items are ineligible for Returns, Exchanges, or Warranties.

*Bundle Returns/Refunds: To receive a refund, you must return all items within the bundle. Whatever discounted bundled items are not returned, will convert into a full price purchase and the order will be refunded accordingly.

Simply follow 3 easy steps!

  1. Submit an return request within 15 days of receiving the delivery of your order from your buyer account. Mention the following a) order ID, b) Name, contact number and address as on order, c) Reason for return and d) Images proof in case of damaged/defective piece
  2. Our Returns Team will review your request. You will receive a notice with the return authorization details (Approved or rejected).
  3. Once the Return request is approved, please ship the product to the following address for a product refund. Note that the returns, once authorized should be shipped out within 7 days and tracking details need to be shared with us along with the return approved order ID failing which the return request will be treated as cancelled. Customers will be notified once the package has been safely received and processed at our facility. Please mention the order ID on the package as well.
  4. Action will be taken on all returns within 24 hours with the exemption of major holidays and weekends.


In case of cancellation of orders before before shipment of packages, a full refund will be issued. In case the orders are shipped. The order will be refunded in full minus a shipping and handling charge of Rs. 100 after receiving the product back to us. In case a cancellation is requested and order is shipped and received by you. The Order is considered shipped and cancellation is nullified. In such a case standard return policies apply.


Return Shipping Address

Stepstone Sales Corporation

Plot 346, 2nd Stage, Hanuman Nagar,

Belgaum- 590003

Karnataka- INDIA

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